When should I submit invoices?
This varies by client, but a safe rule is to submit an invoice at the end of each week. This means, unless instructed otherwise, you can submit the first invoice at the end of your first week on the job.If your client has special invoicing instructions or a specific cadence, our team will reach out directly and let you know when to submit an invoice.
When do I get paid?
All Talent members receive payment 30 days after the submission of each invoice.
For example, if you submit an invoice on March 15th, you will receive payment on April 15th. If we receive payment from the client before the 30 days, then we will pay you sooner.
**Please note that money transfer timing depends on the country and your individual bank account. The process can be as short as a few seconds, or as long as a few days depending on these factors.
How do I track my hours?
Time tracking varies by client. Some clients require only the invoice, others want to have a time tracking sheet attached to the invoice, while some clients want an approval email attached to the invoice from their internal tracking system.
It is a good idea to track your hours, regardless of the client, just in case they ask for a report. Some people use Google Sheets for this, others use Clockify, but you may use any time tracking you wish unless the client has specific requirements.
Some clients have their own systems, so if you are required to enter time in their system, you will also have to submit an invoice on your Braintrust profile and the hours must match.
How do I add a due date to my invoice?
The system automatically assigns the correct due date based on contract terms, so you do not need to set a due date. Our standard terms are net30, meaning payments are due 30 days after invoices are submitted.
How do I delete an invoice?
You do not have an option to delete an invoice but you may cancel an invoice at any time from the Invoices page: https://app.usebraintrust.com/talent/invoices/.
This automatically cancels the associated Braintrust fee(s) invoice as well.
If you’ve made a mistake on your invoice, there is an option to edit it as well. If the option is grayed out, then you no longer have the ability to edit that invoice.
If your answer cannot be found in the Help Center, please email firstname.lastname@example.org.