Your Braintrust Platform Wallet tokens are protected under a multi-sig custody at Coinbase and Anchorage Institutional Custody. This means they are very secure.
Once the tokens leave the Braintrust platform, they are your responsibility. If you lose them, the network cannot get them back for you. If you are new to token transfers, we recommend starting with small amounts.
A minimum of 10 tokens is needed to withdraw.
NOTE: Withdrawals need to be made to an individual account. This wallet should not be used for any other account. If you try to withdraw tokens to the same wallet as another user, the system will automatically flag it and your account will become disabled until the transaction can be reviewed.
Before Withdrawing:
Learn more about the BTRST token by watching this video, Learn about the BTRST Token https://www.youtube.com/watch?v=PWWz0V3KrpU&t=29s
If you haven’t already, set up an ERC-20 compatible wallet.
You can learn more about this here.
Ensure you have 2fa set up.
You can do so here (link: https://app.usebraintrust.com/settings/security/). Be sure to download your backup codes and store in a secure location.
Review the General Best Practices for Securing your Wallet
How to Withdraw:
Step 1: Log-in to the Braintrust platform and go to your Wallet Page.
Step 2: Click on the Withdrawal button.
Step 3: Fill in the Withdrawal Form
- Enter the amount of BTRST you would like to withdraw. The minimum withdrawal amount is 10 BTRST.
- Enter your wallet address. Double check that you have the correct address.
Step 5: Complete form with 2FA and a notification to check your email:
Step 6: Confirm via email. Braintrust will send a confirmation email to your account email. Click on the link in the email to confirm the transaction and double check the details.
FINAL: Transaction Completed!
- Tokens may take up to 24 hours for processing
- You can withdraw 10-100,000 tokens at a time
- You can withdraw up to 3 times every rolling 7 days
The above restrictions are security protocols to protect token holders and can be changed over time.
NOTE: If you do not see your BTRST in your MetaMask wallet, take a look at this article: Why aren't my BTRST tokens showing up in MetaMask?
What happens if I transfer my tokens and lose them?
Once the tokens leave the Braintrust platform, they are your responsibility. If you lose them, the network cannot get them back for you. If you are new to token transfers, we recommend starting with small amounts.
If you have any questions - please seek help by emailing support@usebraintrust.com.